Shipping & Rates
Our Valued Customers,
Considering that the pandemic period will be temporary due to the increase in food and transportation prices around the world, and the economic conditions in the world are taken into account, we cannot provide free shipping service until a new announcement, instead of increasing our sales prices. . We hope that you will understand with our apologies,
FREE SHIPPING ON $100 AND MORE
Since the promotion is UPS Ground Service Delivery which takes between 1-7 business days, you will not be able to use this promotion if your cart has "Fresh Halal Meat" items. So, please spare your Fresh Halal Meat orders and we will ship them separately (Sorry, no free shipping option for Fresh Halal Meat orders)
Other than Free Shipping option, TurkishGrocery.com offers 2day shipping option especially for Fresh Halal Meat and Frozen product deliveries. If your order contains perishables and you live in the states indicated with 2 or more day delivery times below, we recommend that you choose UPS 2 day delivery service.
Our website is designed to know the package weight before it is even prepared. How? We are able to transfer that data with UPS.com and receive the exact costs for us to send out this package. Meaning depending on the weight of the package and destination of the package UPS will quote a shipping cost and that is how much we charge our customers.
Your order will be shipped within 3 business days. Please note that if you place an order containing perishables after Thursday, your package might be sent on the first business day in the following week in order to prevent damage and spoilage in the carrier’s warehouses. We prefer to keep the packages in our refrigerated warehouse instead of UPS Stations for your convenience.
Customers can track their shipments from “My Account” tab. Once they log in and view the order they have made, there will be hyperlink with the Tracking Number, by clicking on the link our website will send you to UPS.com with the tracking information already entered in. All you have to do is view where it is.
Or you may track your shipment manually after you receive shipping confirmation email which includes UPS tracking number and by using www.UPS.com site or by calling 1 800-PICK-UPS for your shipment status.
Receiving Your Order:
If you have not received your order within 7 business days please contact TURKISHGROCERY.com. We will trace your shipment with UPS. You should be contacted within 24 hours with an answer. If it is confirmed that your package is lost, we will either replace it, or, credit the amount to your credit card account. The items with physical damage will be replaced with the same item, excluding the perishable items.
DO NOT OPEN THE PACKAGE(S), if you received item(s) that you did not order. Your correct selection will be shipped when we receive the item unopened.
Shipping to different locations:
TURKISHGROCERY.com makes it easy to ship an order to an alternate location. This feature is particularly useful if you have elderly parents you are taking care of, children in different areas of the country going to school, or if you’re going on vacation and want supplies there when you arrive.
You only need to change the "ship to" address for a particular order. Please remember that your billing address must be exactly as your credit card company has it. Any discrepancy will delay your order. It's that simple.
Re-Scheduling the delivery:
You can change the delivery date on any order that has not yet been shipped by calling Customer Service. Package re-routing may delay the packages arrival depending on the new destination.
Currently, we are handling our International Orders Manually. Please E-mail us for information at email@example.com
Your TURKISHGROCERY.com order will arrive on your doorstep within 1-7 business days via UPS Ground Service. Our delivery schedules are as follows:
Please Keep In Mind That, If You Order Perishable Items It Will Be Packed With Gel Packs. However, We Are Not Responsible If The Destination Time For Your Package Takes Longer Than 2 Days, as we also Do Offer 2 Day Shipping. You May Call Us At (833)273-6500 To Confirm The Transit Time Of A Package Or Order.
*Subject to the Tariff/Terms and Conditions of Service, UPS guarantees on-schedule delivery of packages, shipped via UPS's services that are listed as guaranteed, or will refund your transportation charges. Guaranteed Service is not available in all areas and does not apply to shipments containing a package with an Additional Handling or Large Package surcharge. Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods. Service to some remote areas also may require additional delivery days. For current delivery schedules, service availability and information, and a description of the UPS service Guarantee, see the UPS Rate and Service Guide. The most up-to-date transit time details will be available at ups.com/ctc at the time of shipping. Certain commodities and high value shipments may require additional transit time for customs clearance
When sending to a residential address, the standard practice is to leave the package at the door if no one is home. If you would like to require a signature upon delivery, you should inform us when you place an order. A signature is required for all packages sent to an office, a college dorm, a hotel room etc. If you request for signature proof and no one is home when UPS delivers the package, the courier will take the package back to local UPS Station and it will be the recipient’s responsibility to pick it up or schedule a redelivery. Please note that UPS does not keep the packages refrigerated and TURKISHGROCERY.com is not responsible for any delays and spoilage.
Please Note: UPS only delivers on business days and does not deliver on the following 6 holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.